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Frequently Asked Questions

SafetyPayMerchantFrequently Asked Questions

Shoppers Frequently Asked Questions

What is SafetyPay?

SafetyPay is a financial technology company that partners with several businesses providing them with  a competitive advantage allowing their clients to make their purchases in person either in cash, or via bank transfer in a fast and safe way.

We also have a wide product portfolio available for your company.

What are the products offered by SafetyPay?

Learn more about our products, click here

Which are SafetyPay's partner banks and payment points?

SafetyPay has banks and payment points in several countries in North America, Central America, South America and Europe.

You can check the complete list of partner banks and payment points, click here

What types of businesses can partner with SafetyPay?

SafetyPay partners are merchants that rely on SafetyPay and belong to several industries including airlines, entertainment, online games, digital media, electronics, gifts, food service and more.

Find out if your merchant can join SafetyPay by contacting us, click here / Or by sending an email to Support@safetypay.com telling us your country, business turnover and contact information.

Why is it safe for my customers to buy with SafetyPay?

Because we do not store their personal or financial information.  We only provide a payment code for them to complete their purchase in the privacy of their own bank.

I want my business to join SafetyPay. What should I do?

Contact us through the following link Or by sending an email to Support@safetypay.com telling us your country, business turnover and contact information. We will refer your query to the Business Area so that you can be contacted as soon as possible.

Do I have to pay anything to join SafetyPay?

Partnership charges are subject to prior assessment of your business. There may be an exemption from all membership fees depending on the results of this assessment.

Are Monthly Charges Due As With Other Payment Systems or With Credit Cards?

No. SafetyPay does not charge any monthly fees.

What Kind Of Commissions Do You Charge When Customers Pay With SafetyPay?

SafetyPay charges businesses a commission for each transaction paid, this commission is variable and subject to a prior assessment of your business.

How Long Does It Take to Implement SafetyPay?

The integration will depend on the requirements made by our clients. We will provide you with the necessary resources to carry it out in the shortest time possible.

How Do I Supervise Payments and Transfers Made through SafetyPay?

SafetyPay has a Merchant Management System MMS (Operations Management System) where you can check all the details of the purchases and the payment and transfers  transactions to your bank account.

If there are any issues with a transaction, who should we contact?

Any questions or issues regarding a transaction should be notified through the mail Support@safetypay.com Indicating the issue and sending us the transaction code. Our Support Area will assist you as soon as possible.

Merchants Frequently Asked Questions

Can any bank or point of payment join SafetyPay?

Yes, any bank or point of payment can join SafetyPay and start being a part of our payment channels for either Cash transactions or Bank Transfers.

What are Bank or Point of Payment advantages partnering with SafetyPay?

Increased number of transactions in your different services, either on your Online Banking or face-to-face payments in your branches or store chains. Each new bank or point of payment offering SafetyPay becomes part of our payment channels for the thousands of transactions carried out everyday with SafetyPay.

What Are The Benefits of SafetyPay For Bank Customers?

Customers of a bank offering SafetyPay have access to purchases via the Internet or via Call Center even if they do not have a credit card or are afraid to use it. Furthermore, they can access international merchants paying through their bank accounts in their local currency.

How can I join SafetyPay?

Find out how to join SafetyPay as a bank or point of payment by contacting us through the following link Or by sending an email to Support@safetypay.com telling us your country, name of your bank or point of payment and contact information.

Are There Any Special Requirements for SafetyPay System Integration?

No, our system can be easily integrated with the online services of the Bank or Point of Payment.

For International Purchases, Is There A Foreign Exchange Risk For The Bank?

There is no exchange risk for the Bank, since all transactions are handled in local currency. SafetyPay carries out the exchange transaction and informs the buyer, who confirms the purchase or not.

How Long Does SafetyPay System Implementation Take?

The implementation time will depend on the requirements you request. We will provide you with the necessary resources to carry it out in the shortest time possible.

Is Shopping With SafetyPay Safe?

SafetyPay is a secure system where the financial and personal information of the buyers is not exchanged. There is no risk of fraud or identity theft.

Does SafetyPay Keep Personal Buyers Information?

In accordance with our Safety Policies, SafetyPay does not store or handle the personal or financial information of purchasers.

Do Banks Save Costs When They Are SafetyPay Partners Compared to Credit Cards?

Yes, SafetyPay’s payment structure is much more profitable for Banks, since there are no charges for being our partner, there are no costs for charges, there is no provisions or expenses for fraud, there is no interest on the positive balances and there is no cost for acquiring new accounts.

What Revenues Can A Bank Get By Offering SafetyPay To Its Customers?

SafetyPay supports e-commerce to make special offers to associate bank customers which is a tangible benefit, while at the same time stimulating a greater number of transactions and therefore increasing revenues. Furthermore, banks can earn additional income from transactions and use of credit lines.

If there are any issues with a transaction, who should we contact?

Any questions or inconveniences regarding a transaction should be informed to the mail Support@safetypay.com Indicating the issue. Our Support Area will assist you as soon as possible.

Interested in becoming a SafetyPay merchant?

Apply now