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Frequently Asked Questions

SafetyPayUserFrequently Asked Questions

Shoppers Frequently Asked Questions

How do I start using SafetyPay?

If you are an online banking customer and your bank accepts SafetyPay, then you are eligible to begin using our service. For a list of participating banks, go to ‘banks” on menu.

How many merchants offer SafetyPay?

Thousands of merchants offer the secure SafetyPay online payment option worldwide, including airlines, entertainment, online games, digital media, electronics, gifts, food service and more.

The online store where I want to shop is located in a foreign country. Can I still pay in my local currency?

Yes, as long as the online store offers SafetyPay, you can shop around the world and still pay in your local currency. SafetyPay will provide you with an exact currency quote thus avoiding exchange rate uncertainty, so you will always know how much you are spending in your local currency before processing your payment.

How secure are the SafetyPay transactions?

SafetyPay was designed for online payments and has the most secure and robust platform for this purpose.

When paying with SafetyPay, do I have to give any financial information to the merchant?

No, all sensitive data will be shared only between you and your bank. No financial information needs to be given to the merchant or SafetyPay.

Do I have to pay a fee for using SafetyPay?

No, SafetyPay is absolutely free for online shoppers; however, when purchasing from an overseas merchant and paying in your local currency, you will be shown the total currency equivalent of your purchase which includes a foreign exchange fee.

Do I have to sign up or open an account to use SafetyPay?

No, unlike other payment services, you don’t have to open a special SafetyPay account to use our payment system.

What if I lose the transaction information?

Don’t worry, the merchant will send you an email confirmation of every transaction, containing the currency quote, the transaction ID, and specifying when the pending transaction will expire if a cash payment.

What if my bank doesn’t offer SafetyPay yet?

If your bank does not offer SafetyPay, let us know – and let your bank know. We will contact them and explain the benefits of signing up with SafetyPay.

What if my bank doesn’t offer SafetyPay yet?

If your bank does not offer SafetyPay, let us know – and let your bank know. We will contact them and explain the benefits of signing up with SafetyPay.

Interested in becoming a SafetyPay merchant?